Frequently Asked Questions

Check-in and check-out times vary by property. Most BON Hotels welcome guests from 14:00, with check-out generally between 10:00 and 11:00. Early check-in and late check-out may be arranged directly with the hotel, subject to availability and possible additional charges.

Cancellation policies depend on the hotel, room type and rate selected. Most flexible bookings can be cancelled without charge when notice is provided at least 24 to 48 hours before arrival. Advance-purchase and other non-refundable rates may not be changed or refunded. Please review the conditions displayed when booking.

Most of our hotels accept major credit cards, debit cards and cash. A valid credit card may be required to guarantee your reservation, and certain properties or peak-period bookings may require a deposit. The applicable payment terms will be displayed during the booking process.

Participating BON Hotels accept valid BONami vouchers and offer members exclusive benefits, including accommodation rewards and selected discounts. Voucher bookings must be made directly with the hotel at least 72 hours before arrival and are subject to availability and the voucher’s terms and conditions.

Room amenities vary by hotel and room type. Depending on the property, these may include complimentary Wi-Fi, air conditioning, a television, safe, workspace, kettle, refrigerator and bathroom amenities. Majorca Apartments by BON Hotels also offers fully equipped self-catering kitchens and in-apartment laundry facilities.

Yes, complimentary Wi-Fi is available at our listed hotels and apartments. Coverage, connection speed and availability in public areas may vary by property.

Facilities differ across our properties. Selected hotels offer swimming pools, restaurants, bars, conference facilities, business centres, gardens and family-friendly recreational areas. Majorca Apartments by BON Hotels offers indoor and seasonal outdoor pools, while BON Hotel Rustenburg has indoor, outdoor and children’s pools. BON Hotel Bloemfontein Central and BON Hotel Empangeni do not have on-site pools.

Please contact your preferred property to confirm the facilities available during your stay.

Parking and transfer services vary by property. Complimentary parking is available at selected properties, while others charge a fee or have limited parking spaces. BON Hotel Bloemfontein Central offers airport and local shuttle services, while BON Hotel Waterfront Richards Bay and BON Hotel Rustenburg can assist with arranging airport transfers. Advance booking may be required.

Selected hotels offer on-site dining and bar facilities. These include the Courtroom Restaurant at BON Hotel Bloemfontein Central, Oude Landgoed Restaurant and Flying Bok Sports Bar at BON Hotel Rustenburg, Ship to Shore Restaurant at BON Hotel Waterfront Richards Bay, and De Hof Cellar Restaurant at BON Hotel Empangeni. Operating hours and meal services vary, so please confirm these directly with the hotel.

Each property offers convenient access to local attractions, business districts and leisure activities. Majorca Apartments by BON Hotels is located close to Canal Walk Shopping Centre; BON Hotel Bloemfontein Central is situated in the city centre; BON Hotel Rustenburg offers convenient access to Pilanesberg and nearby shopping centres; and BON Hotel Waterfront Richards Bay is situated at the Tuzi Gazi Waterfront, overlooking the yacht harbour, with Alkantstrand and Naval Island nearby.

Visit the individual property pages for more information about their locations and nearby attractions.